Frequently Asked Questions for Online Banking

What is Internet Banking?

Citizens Bank Internet Banking is a convenient way to access your accounts without going to the Bank. Citizens Bank is available to you from your home or office – 24 hours a day, 7 days a week just by using your personal computer.

What Can I Do With Internet Banking?

You can access your checking, savings, debit cards, line of credit, certificate of deposits, or loans to verify balances, *transfer money between accounts, stop payments, order checks and reconcile your accounts.
*Some restrictions apply to transfers (ask our Financial Services Representative for clarification).

How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?

Citizens Bank uses “Real Time Access” for your balance information. This means that the balance you see at home is exactly what the balance shows at the bank. If you make a deposit or cash a check or even use your Debit card, you will be able to see that transaction online immediately.

How Much Does Internet Banking Cost?

The service is free for our customers with the exception of Stop Payments, which generates a $28 fee.

Is Internet Banking Private and Secure?

Yes it is. Citizens Bank has incorporated state-of-the-art security into its Internet Banking to ensure both privacy and security. We require passwords, data encryption, firewalls and internal security procedures.

What Is Data Encryption?

128-bit electronic data encryption provides privacy for the data flowing between your computer and the bank’s online server.

What Is A Firewall?

Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of Citizens Bank. We use several layers of technology to ensure that your Internet transactions are secure and tamper-proof.

What Can I Do To Protect Myself?

Your Logon ID and Password provide one of the most important security features for Internet Banking. Because you can select and change your password at anytime, you can prevent unauthorized online access to your accounts.

What Equipment Do I Need?

For PC Banking you will need a personal computer, running Windows version 7 or later, and a compatible modem. Your browser must support 128-bit encryption. To access Internet Banking you need Internet Explorer 9 or higher and Windows version 7 or higher.

Other security tips

  • Keep your web browser software up-to-date to take advantage of the latest security enhancements.
  • Take precautions to keep your computers free from viruses that might be used to capture password keystrokes or send information from your hard drive.
  • Please be careful where you choose to do your Internet Banking and what you do with your transaction data. DO NOT use coffee shop Internet hook-ups or rented computers. Computers can be configured to capture private information from unsuspecting Internet users.
  • If you get an unexpected web page asking you for your credit card, password or account information, DO NOT disclose this information.
  • DO NOT share diskettes that contain confidential information even if you think you have erased the information.
  • It is a good idea to shred printouts of your account information before discarding them.

Have Questions?

We’re available to assist you with your needs. Please give us a call or visit a branch to get started.

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