FAQs

What is Internet Banking?

Citizens Bank Internet Banking is a convenient way to access your accounts without going to the Bank. Citizens Bank is available to you from your home or office – 24 hours a day, 7 days a week just by using your personal computer.

What Can I Do With Internet Banking?

You can access your checking, savings, debit cards, line of credit, certificate of deposits, or loans to verify balances, *transfer money between accounts, stop payments, order checks and reconcile your accounts.
*Some restrictions apply to transfers (ask our Financial Services Representative for clarification).

How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?

Citizens Bank uses “Real Time Access” for your balance information. This means that the balance you see at home is exactly what the balance shows at the bank. If you make a deposit or cash a check or even use your Debit card, you will be able to see that transaction online immediately.

How Much Does Internet Banking Cost?

The service is free for our customers with the exception of Stop Payments, which generates a $28 fee.

Is Internet Banking Private and Secure?

Yes it is. Citizens Bank has incorporated state-of-the-art security into its Internet Banking to ensure both privacy and security. We require passwords, data encryption, firewalls and internal security procedures.

What Is Data Encryption?

128-bit electronic data encryption provides privacy for the data flowing between your computer and the bank’s online server.

What Is A Firewall?

Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of Citizens Bank. We use several layers of technology to ensure that your Internet transactions are secure and tamper-proof.

What Can I Do To Protect Myself?

Your Logon ID and Password provide one of the most important security features for Internet Banking. Because you can select and change your password at anytime, you can prevent unauthorized online access to your accounts.

What Equipment Do I Need?

For PC Banking you will need a personal computer, running Windows version 7 or later, and a compatible modem. Your browser must support 128-bit encryption. To access Internet Banking you need Internet Explorer 9 or higher and Windows version 7 or higher.