Certain personal information about visitors to this Web site is being collected by Citizens Bank and Trust Company, located in Big Timber, Montana. Personal information is collected from you at the time transactions are conducted through the online banking service. Citizens Bank and Trust Company does not use ‘cookies’ to collect and track information about you.
The mobile banking app may collect personal information from you or your financial institution, such as your first and last name, address, e-mail, User IDs, telephone number, and social security number when you create an account and use . This information could include your address or contacts (e.g. to make P2P (peer to peer) payments using Zelle or other payments functionality). We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
If you do not want your personal information collected, you may refrain from supplying the information, through Citizens Bank and Trust Company’s online banking service.
We are taking the following steps to ensure the privacy and accuracy of the information collected from or about you: Ensuring your financial privacy is of vital importance to Citizens Bank and Trust Company and its employees. Citizens Bank and Trust Company limits employee access to confidential customer financial information to those with a business reason for knowing such information. Citizens Bank and Trust Company employees are trained to understand the importance of customer financial privacy and to properly handle confidential information. Citizens Bank and Trust Company endeavors to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current, or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible.
Additionally, information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside Citizens Bank and Trust Company. To further protect your online banking service, Citizens Bank and Trust Company requires the use of an ID and password. If you set up Internet banking access in person at the bank, the ID you choose when setting up your access is confidential and your password is not known by any of Citizens Bank and Trust Company’s employees. If you sign up for Internet banking online, you will receive your ID and password in separate mailings directly from the bank. If you have forgotten your ID or password, your ID may be changed at anytime by contacting Citizens Bank and Trust Company. Your password may be changed at anytime either online, or by calling the bank to reset a generic password which must be changed by you at the first time you access the site.
You may review the information we collect about you and correct any errors in that information by reviewing account statements and any other correspondence from us and notifying us of any inaccurate or outdated information at the address or phone number on your statements.
If you have questions about your personal information or would like to inform us about the potential misuse of your personal information, you may do so by sending a letter to the Compliance Officer, Citizens Bank and Trust Company, 32 N. Central Ave. Harlowton, Montana 59036, or sending a FAX to the Compliance Officer at (406) 632-4394, or calling us at the main bank (406) 932-5311 or (888) 484-7248, located at 130 McLeod, Big Timber, MT 59011 or the Continental Branch in Harlowton, MT 59036 (406) 632-4373. or (800) 406-4898.
If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to Citizens Bank and Trust Company. Any complaint will be handled in compliance with Citizens Bank and Trust Company’s Consumer Complaints Policy. Breaches of customer privacy are considered serious employee misconduct and may result in termination of the employee.
We recognize the importance of protecting children's identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.