“It has come to our attention that a new scam trend has emerged. Individuals are spoofing bank phone numbers in order to gain access to your online banking account. There are no incidents confirmed by Citizens Bank customers at this time, but please be advised that Citizens Bank & Trust Co employees will never ask you to provide your credentials, nor will they ask to access your computer remotely. If you have any doubt about who you have been contacted by please hang up and call your local branch.”